The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare venue for patrons
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Liaise with the relevant personnel and check that all required services have been arranged Completed |
Evidence:
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Check that all aspects of the venue set-up, facilities and equipment allows for easy patron access, especially for those with disabilities, and to minimise risk of injury to patrons Completed |
Evidence:
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Identify any deficiencies, including staff shortages, and take prompt action to rectify the situation Completed |
Evidence:
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Provide a briefing, as required, to service personnel prior to the opening of the venue Completed |
Evidence:
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Open the venue at scheduled opening time Completed |
Evidence:
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Monitor venue services
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Monitor the provision of services, identify any problems as they arise and take prompt action to resolve the situation Completed |
Evidence:
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Take responsibility for the resolution of any escalated problems or complaints Completed |
Evidence:
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Greet VIP patrons and provide special assistance, as required Completed |
Evidence:
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Make clear and accurate public announcements as required Completed |
Evidence:
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Liaise with back-of-house to maximise quality of service to patrons Completed |
Evidence:
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Debrief personnel as required and use feedback constructively to enhance quality of future service provision Completed |
Evidence:
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Complete and distribute any documentation relating to service operation, including relevant management reports Completed |
Evidence:
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Close and secure venue as required in accordance with organisational procedures Completed |
Evidence:
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